Retail Store Manager - Portage

Goodwill Industries of South Central Wisconsin
Job Description

Goodwill’s mission is to help people in our community achieve their highest level of independence through the power of work. Goodwill is a growing company with retail outlets that help fund programs and services like Supported Employment and Community Housing that strengthen our community. We are well known as a great place to shop. But we're also a great place to work!

Position Overview:

Retail for entrepreneurs! Goodwill is seeking a Retail Store Manager. In this role, you will manage daily operations of assigned Store and Donation Center to meet established revenue and margin objectives.

Position Responsibilities:

  • Oversees customer service standards, store environment, quality and production levels within budgeted expense to advance the Goodwill mission and brand.
  • Proactively hires staff and cultivates a collaborative team environment through their training and coaching.
  • Identifies internal talent and develops all levels of employees by utilizing the performance management system to empower employees or address performance issues.
  • Maintains knowledge of latest industry standards and best practices relating to processes, equipment and customer service. Willingly shares knowledge with staff.
  • Communicate effectively and professionally in written and verbal form with all internal and external audiences.
  • Motivates employees to effectively manage inventory, improve work flow and schedules to maximize the team output.
  • Implements safe operating and asset protection procedures and monitors staff compliance to Goodwill’s safety guidelines and standards. Supervises completion of store safety audits and takes corrective action as needed.
  • Analyze, troubleshoot and provide tactical solutions to reach positive results.
  • Regularly coaches how to effectively track work output, analyzes the report data and other documentation to establish necessary action for continuous improvement.

Qualifications for this role include:

  • Post-secondary degree and 3+ years progressively responsible retail management experience or 6+ years of progressively responsible retail management experience.
  • Proficient with Microsoft Office or G-Suite.
  • Varied work schedule which requires a minimum of one closing shifts per week and four weekend shifts a month. Additional night and weekend shifts may be required.
  • Access to transportation to work at assigned Goodwill location.


  • Full-Time Benefits (30-40 hours per week):
    • Health, dental, domestic partner benefits
    • Disability and life insurance
    • 401k
    • Paid Holidays, vacation and sick time
  • Pay range: Depends on qualifications
Contact Information